CMIT Solutions, Inc., has grown into the leading provider of IT solutions for small businesses by recognizing demand, harnessing the power of locally owned offices run by entrepreneurs and always staying ahead of the game with the most current proven technology solutions.
The wall map of CMIT Solutions locations hung at the Austin, Texas headquarters
We started in the 1990s as a small IT services company that helped people operate their home computers. The company began franchising in 1997 and quickly grew.
But we soon realized small businesses were adopting a range of technology once available only to large companies, and when it failed, they fell back on expensive, inefficient “break-fix” solutions. They needed reliable, affordable IT help.
CMIT CEO Jeff Connally during a video presentation.
By 2002, small business, while making up only 20 percent of our customer base, accounted for 80 percent of our revenue. It was obvious which market offered the greatest opportunity, and in 2004, we formally changed our name to CMIT Solutions, Inc. (Completely Managed IT Solutions).
We began developing a line of managed services packages for our clients, starting with CMIT Marathon™, a monitoring and maintenance program that includes troubleshooting software, a 24/7 operations center staffed by network engineers, a help desk and on-site support.
We’ve also developed CMIT Guardian™ for data backup and disaster recovery and CMIT Anywhere™ for cloud computing. We adopted the managed services model because preventing system failures is better than reacting to them, and because business owners would rather pay predictable monthly rates for IT services than fork over periodic budget-busting expenses when the main server crashes.
Our president and CEO, Jeff Connally, a former IBM executive, joined our board in August 2005. A year later, Jeff became president and CEO, guiding a technology franchise company that’s expanded to 130 units run by 117 owners in 2011. Our system is growing in both raw numbers and per-unit profit. We’ve experienced double-digit same-office sales revenue increases for the past four years, even in a recession.
