CMIT Solutions’ customers are small business owners throughout the nation who rely on technology to run and develop their businesses and have come to rely on us to protect, maintain and advance their systems.
Some real-life examples:
- Frank Truatt is the general manager of WTBQ, a small AM/FM radio station that employs about 20 in Warwick, N.Y., near the New Jersey state line. Frank recently began using CMIT Solutions of Goshen, N.Y., and owner Greg Miller as the station’s IT provider. Before CMIT, Frank handled the station’s antiquated server system in-house, but the main computer was old and his backups inadequate. Greg’s team replaced the main computer and installed CMIT Guardian, a business continuity and disaster recovery system that backs up WTBQ’s data with on- and off-site storage.
- Aaron Spencer is president and CEO of Spencer Building Maintenance, Inc., a commercial janitorial provider in Sacramento, Calif., with 18 primary users in its main office. Until Spencer began working with CMIT Solutions of Central Sacramento, he used up to four “break-fix” IT vendors who worked haphazardly on a system Aaron says was “riddled with problems.” Now, with CMIT Marathon and Guardian, Aaron keeps more detailed records of clients’ physical plants and needs, allowing his employees to do their work more efficiently, and has reduced his downtime from computer problems to nil.
- Wright Water Engineers, Inc., is a Denver engineering and water resources consulting firm that employs about 40. Like many CMIT clients, Wright needed better backups and a more current system, but the firm had a particular need. Because project engineers frequently have to open 30 or 40 gigabyte GIS files, they needed a network with enough capacity to handle those files quickly. Until Wright hooked up with Debi and Phil Bush of CMIT Solutions of Denver, GIS Analyst Erik Baros says he would wait up to 90 seconds for a large file to open. With the network Debi and Phil’s team rebuilt, Erik says he waits no longer than 15 seconds for a GIS map to open, and engineers can use remote access from anywhere in the world, leading to more efficiency and productivity.
- Schoenfeld Mendelsohn Goldfarb LLP is an accounting firm with a staff of 12 in the Long Island town of Woodbury, N.Y. Until recently, SMG relied on a server system that crashed once or twice a month, resulting in lost time, energy and precious documents. That was especially infuriating at tax time, when staffers were working overtime processing hundreds of returns. Managing partner Bob Goldfarb said the company would lose up to $60,000 per month on technology repairs, lost time and overtime pay until the firm contracted with CMIT Solutions of South Nassau and owner Armando D’Accordo. Armando’s team installed CMIT Marathon, the system maintenance package, and CMIT Guardian, which backed up SMG’s voluminous files and provides the partners with monthly updates. Now, Goldfarb says, the only thing that’s crashed since the firm switched to CMIT has been Internet access, and that’s the fault of the ISP, not the network.
- Trenton Harris is the CEO of Via, Inc. (better known as Via Seating), a contract furniture manufacturer in Sparks, Nev., with about 10 front-line users. Trenton used to handle IT in-house, but he found as his company grew that he was spending as much as $60,000 per year on tech support. CMIT Solutions of Reno and owner Eric Baryol set Via up with CMIT Marathon Plus, which provides system maintenance with a help desk; and Guardian Plus, a business continuity system that provides robust on-site and off-site data storage that, even after an earthquake or flood, could get Via up and running again within 48 hours. Trenton says the “distraction factor” from IT hassles is down to nothing.
CMIT Solutions works with a specific, underserved market niche: small and medium-sized businesses (SMBs) that employ 5 to 99 people. They’re businesses like Via, SMG and Spencer Building — companies that don’t have the capacity or money to hire in-house IT specialists but increasingly need a dependable, affordable IT system they can count on. And not just that: They need trusted advisors who become not just “IT people” but de facto partners in their clients’ businesses because of the value owners realize from their services and advice.
It’s the market we’ve built our brand on, and the power of our franchise system lies in its ability to place local small business entrepreneur-owners face to face with other local small business owners. It’s the best way to build the “trusted advisor” relationship we take so much pride in, and our clients value so highly.