Can you talk the talk?

IT service offerings are changing along with the small and medium business segment’s reliance on technology. CMIT is riding this wave; are you? “Proactive,” “preventative” and “trusted advisor” are the new industry buzzwords; “reactive” and “break/fix” are passé. Are you speaking the right language? Do you have the service offerings to back it up?

As the leader in the IT managed services industry, CMIT has learned how to align itself with the goals of the businesses and decision-makers we serve. This has meant turning the traditional break/fix mode of service delivery on its head! But, this business transformation has been well worth it!

A comparison of the gross margins generated over one year by an average CMIT break/fix customer versus an average CMIT managed services customer convinced us we were on the right track. Simply comparing the gross margins of each customer, we determined that it would take 12 break/fix customers to equal the value of one managed services customer.